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Since people in management positions vary by nature as well as leadership and management style, no two social work service managers are identical. 

You have likely worked for many types, so what type of person do you prefer working for? What makes a good social work manager? Whether they’re working in Senior Practitioner jobs, Service Manager jobs, or Child Protection Chair jobs, good management is vital to the service. We surveyed a group of social workers regarding their beliefs about the qualities that make up a good social work manager, and here are 10 intriguing things they said:

“Being committed to the work and the service they are responsible for, being accessible, able to make difficult yet safe decisions without hesitation. Bring reassurance and calm when required. A good communicator.” – Navlet, London

“Strong, firm and fair, knowledgeable of both social worker policy and procedure and working with people.  Having excellent interpersonal skill and having a 6th sense.  An ability to bond the team and keep the glue holding tight.  Honesty and willing to do the same job as the staff.” – Amanda, Selby

“Good communications - use of strengths based models. Have a knowledge and practice experience of the service the agency is providing and ability to understand and implement policy and legislation across all staff areas fairly.” – Yvonne, Seaham

 “Good role model, leadership qualities, is knowledgeable, allows autonomy to professionals, is decisive, there to support when needed and offer positive criticism.” – Sibongile, Hackney

“Clear, fair, supportive and approachable. Managers should not tolerate poor practice, but have the emotional intelligence/ social skills to challenge in a constructive way.” – Linda, London

“Someone who trusts and supports their workers to practice and develop while remaining available and approachable at all times.” – Dave, Inchinnan

“Being able to offer reflective supervision. Not just focusing on PI's. A manager who accepts your opinion may be different from theirs and allows you opportunities discuss these and not just overrule them.” – Jen, Middlesbrough

“Being honest and transparent, especially around lack of resources and the impact this has on budget approvals- as opposed to a manger who may not explain this and leave a worker feeling their assessment is inadequate.”– Danielle, Birmingham

We’d love to hear from as many people as possible. Feel free to leave us feedback on the qualities that you believe make up a good social work manager? And if you are interested in applying for any of our Social Work Service Manager jobs, check out our recruitment page. 
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